Once your order is placed, our team gets to work right away. The total time before your fixture arrives is the sum of two stages: processing (preparing your order in our warehouse) and transit (the carrier delivering it to you).

• ✅ In-stock items1 – 3 business days. Most orders ship within 48 hours of confirmation.
• ✅ Made-to-order & custom finishes2 – 4 weeks. Estimated lead time is shown on each product page before purchase.
• ✅ Pre-ordersShip on the date listed at checkout. We send an email when your item enters production.

• 🇺🇸 United StatesStandard 3 – 7 business days · Expedited 2 – 3 business days · Overnight 1 business day
• 🌎 Canada & Mexico5 – 10 business days for most provinces and states
• 🌍 Europe & United Kingdom7 – 12 business days
• 🌏 Asia, Australia & New Zealand8 – 14 business days
• 🌐 Rest of world10 – 20 business days, depending on customs clearance times

Business days exclude weekends and U.S. federal holidays. Tracking information is sent to your email the moment a shipping label is generated; please allow up to 24 hours for the carrier's tracking page to show movement.

Final shipping costs are calculated at checkout based on your delivery address, package weight and dimensions, and the service level you select. The estimates below apply to most standard orders.

• 🌐 Calculated live at checkoutInternational shipping is quoted in real time based on weight, dimensions, and destination. You will see the exact amount before submitting payment.
• 🛡️ Tracked & insuredAll international shipments include full tracking and transit insurance up to the declared order value.

• ✅ Continental United StatesFree standard shipping on orders over $200 (subtotal after discounts, before tax)
• ✅ CanadaFree standard shipping on orders over $350 USD
• ✅ International (selected countries)Free shipping promotions are announced seasonally — subscribe to our newsletter to be notified first.

Statement chandeliers, large pendants, and certain floor fixtures require specialized handling. These items ship via freight carriers with extra care from our warehouse to your home.

• ✅ Items over 60 lbs (27 kg)Or any single dimension exceeding 60 inches (152 cm)
• ✅ Crystal & high-value chandeliersMarked with a White-Glove Recommended badge on the individual product page
• ✅ Made-to-order & commission piecesAlways ship with white-glove service included at no additional charge

• 📅 Scheduled delivery appointmentThe carrier contacts you to arrange a convenient 4-hour delivery window
• 👥 Two-person delivery teamTwo trained handlers carry the item into your room of choice (ground floor or one flight of stairs)
• 📦 Unboxing & debris removalPackaging is removed, the item inspected with you, and all materials taken away from your home
• 🔧 Light assemblyModules clipped or joined where applicable — full electrical installation requires a licensed electrician

• ⚠️ Electrical installation not includedWhite-glove service does not include hardwiring, mounting, or any electrical work. We recommend hiring a licensed local electrician.
• ⚠️ Inspect on arrivalPlease inspect your fixture in the presence of the delivery team and note any visible damage on the proof-of-delivery slip before they leave.
• ⚠️ Access requirementsPlease ensure clear access. Narrow stairwells, low ceilings, or restricted building entries may require an alternative delivery arrangement or incur an additional fee.

When you order from outside the United States, your shipment crosses an international border and may be subject to import duties, customs fees, and value-added taxes (VAT/GST) imposed by your country's customs authority. These charges are entirely separate from our shipping fees.

• ✅ Shipping feesPaid by you at our checkout — this covers carrier transit and shipment insurance only.
• 📋 Import duties & taxesGenerally paid by you, the recipient, to your local customs authority or the carrier upon delivery — unless DDP (Delivered Duty Paid) is offered and selected at checkout.
• 📊 VAT / GSTCalculated by your country at delivery. Typical rates: EU 17–27% · UK 20% · Australia 10% · Canada 5–15% depending on province.

Customs processing can occasionally add 1 – 14 additional days to the delivery estimate, especially during peak holiday seasons or in countries with stricter import inspection procedures. We track every international parcel and will proactively contact you if a clearance issue arises.

We are unable to ship to countries currently subject to U.S. trade sanctions or export restrictions, including (but not limited to): Cuba, Iran, North Korea, Syria, the Crimea region of Ukraine, and any other territory designated by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). If your country is restricted, your order will be canceled and refunded in full.

Every order ships fully insured. Lighting fixtures travel a long way, and despite our careful packaging, issues occasionally occur. Here is exactly how we handle each scenario.

• 👁️ Inspect immediately upon deliveryOpen and inspect every fixture within 48 hours, even if you don't plan to install it right away.
• 📸 Photograph everythingTake clear photos of the outer box, inner packaging, and the damaged item itself — from multiple angles.
• ✉️ Email us within 7 days of deliverySend your order number, photos, and a brief description to our support team. We file the carrier insurance claim on your behalf — you do not have to do anything further.
• 🔄 Replacement or full refundOnce the claim is verified, we ship a free replacement or issue a complete refund — your choice. Most cases are resolved within 5 business days.

• ⏳ Wait 48 hours firstCarriers sometimes mark a package "delivered" up to 24 hours early. Please also check with neighbors, building staff, or any alternate entry points at your address.
• 📞 Then contact usIf still missing after 48 hours, email us with your order number. We open a carrier trace immediately.
• ✅ ResolutionCarrier traces typically conclude within 7 – 10 business days. If the package cannot be located, we ship a free replacement or issue a full refund — no further questions asked.

If tracking shows no movement for 10 consecutive business days (domestic) or 21 days (international), please contact us. We work directly with the carrier to locate your shipment, and if not recovered, we send a replacement or issue a full refund.

Most addresses ship without issue, but a handful of destinations have specific rules due to carrier limitations or product size. Please review the following before placing your order.

We are proud to serve U.S. service members and their families stationed overseas. APO, FPO, and DPO addresses ship via USPS Priority Mail subject to the following:

• ✅ Size & weight limitsItems must be under 70 lbs and within 130 inches combined length + girth per USPS military mail regulations.
• 🕐 Delivery time 7 – 21 daysTimelines depend on the service member's deployment location and operational conditions.
• ℹ️ Limited tracking visibilityOnce handed off to the military mail system, carrier tracking updates are no longer available.

You are responsible for entering a complete and accurate shipping address at checkout. If a package is returned to us because of an incorrect address, refused delivery, or being unclaimed at a pickup location, we will re-ship at your cost, or refund the order minus the original shipping fee and any return-to-sender charges levied by the carrier.