Shipping Policy | Liora Light

Last Updated: October 28, 2026

At Liora Light, we are committed to providing transparent shipping information and reliable international delivery services for our chandeliers, pendant lights, wall sconces, ceiling lights, and other decorative lighting products.

We offer FREE standard shipping on all orders to supported destinations.

This Shipping Policy explains our order processing times, production lead times, shipping methods, estimated transit times, customs procedures, and order tracking services.

Please review this information before placing your order.

1. Shipping Overview

Liora Light provides free standard shipping to supported international destinations.

Our delivery process consists of two separate stages:

Stage 1: Order Processing or Production

• Standard products: 3–10 business days after payment confirmation.

• Customized or made-to-order products: Up to 30 business days after payment confirmation and final approval of customization requirements.

Stage 2: International Shipping and Delivery

• United States (48 contiguous states), Canada, United Kingdom, France, Germany, and Australia: Approximately 4–6 weeks after shipment.

• Other supported international destinations: Generally 4–7 weeks after shipment, depending on the destination.

Important: All shipping transit estimates begin from the date the order is dispatched and handed over to the shipping carrier, NOT from the original order placement date.

The order processing or production period is separate from the international shipping period.

Customers should allow for both stages when estimating the overall time required to receive their order.

Liora Light currently offers standard shipping only. Expedited, express, and overnight shipping services are not available.

2. Where Orders Ship From

Liora Light works with manufacturing and fulfillment partners in China to prepare and dispatch lighting products to customers worldwide.

Depending on the product and destination, international delivery may involve consolidated freight transportation, customs clearance, regional logistics networks, and local delivery carriers.

A delivery address in the United States or another destination country does not necessarily mean that the product ships from a local warehouse in that country.

Shipping arrangements may vary according to product dimensions, packaging requirements, destination, and carrier availability.

3. Order Processing and Production Time

3.1 Standard Products

Our estimated standard order processing time is 3–10 business days after payment confirmation.

This period includes activities such as:

• Payment and order verification.

• Product preparation and inventory confirmation.

• Product quality inspection.

• Protective packaging and reinforcement.

• Shipping documentation preparation.

• Logistics coordination and carrier handover.

Business days are Monday through Friday, excluding applicable public holidays.

Order Cut-off Time: 5:00 PM Pacific Time (PT).

Orders placed after the daily cut-off time, on weekends, or on applicable public holidays begin processing on the next business day.

The 3–10-business-day processing period ends when the order is dispatched and handed over to the shipping carrier.

International transportation time begins after this processing stage.

3.2 Customized and Made-to-Order Products

Liora Light provides customization services for selected lighting products, subject to technical feasibility and product specifications.

Available customization options may include:

• Fixture dimensions and sizes.

• Surface finishes and manufacturing techniques.

• Product colors.

• Materials.

• Lighting wattage and electrical specifications.

• Power cord or suspension cable lengths.

• Voltage compatibility.

• Plug specifications for applicable plug-in lighting products.

Customization availability depends on the individual product. Not every customization option is available for every fixture.

For customized or made-to-order products, the estimated production and order preparation period is up to 30 business days after payment confirmation and final approval of the customization specifications.

This period covers the manufacturing, preparation, inspection, and packaging required before shipment.

The customized product production period replaces the standard 3–10-business-day processing period. These periods are not added together.

The international shipping time begins after the completed customized product has been dispatched and handed over to the carrier.

For example:

• Customized product preparation: Up to 30 business days.

• Shipping to the continental United States: Approximately 4–6 weeks after dispatch.

These are separate stages and should be considered together when planning an installation or project deadline.

If a customized product requires a different production schedule due to unique materials, complex specifications, or other special requirements, the applicable production timeline will be communicated before the customized order is confirmed.

4. Standard Shipping and Estimated Transit Times

Liora Light provides free standard international shipping to supported destinations.

All transit times in the following table are measured from the shipment dispatch date, not the order placement date.

The stated shipping estimates do not include the order processing or production period.

Understanding the Delivery Timeline

To avoid confusion, shipping time and order processing time are calculated separately.

For standard products:

1. Payment is confirmed.

2. Order processing takes approximately 3–10 business days.

3. The completed order is handed over to the shipping carrier.

4. The international shipping period begins.

5. Delivery generally takes 4–6 weeks after dispatch for the primary destinations listed above.

For customized products:

1. Payment and customization requirements are confirmed.

2. Production and preparation take up to 15-20 business days.

3. The completed customized product is handed over to the shipping carrier.

4. The international shipping period begins.

5. The applicable destination's shipping estimate applies from the dispatch date.

Calendar Weeks and Business Days

Shipping estimates expressed in weeks refer to calendar weeks.

The stated 4–6-week and 4–7-week transit estimates should not be interpreted as the number of business days required for order processing.

For clarity:

• Order processing time: Measured in business days.

• Customized production time: Measured in business days.

• International shipping time: Expressed in calendar weeks after dispatch.

Actual delivery dates may vary due to transportation schedules, customs procedures, local carrier operations, public holidays, and circumstances beyond our reasonable control.

The destination countries available for purchase are those supported at checkout.

5. Free Standard Shipping

Liora Light offers FREE standard shipping on all orders to supported destinations worldwide.

Standard Shipping Cost: $0.00

Free standard shipping applies to all eligible orders, including standard and customized lighting products.

Customs duties, import taxes, VAT, GST, or other government-imposed charges, where applicable, are separate from shipping fees.

6. Standard Shipping Methods

Liora Light uses international standard shipping services suitable for lighting fixtures and fragile decorative products.

Depending on the product dimensions and destination, shipping arrangements may include:

• International consolidated freight transportation.

• International air or sea freight services, as applicable.

• Customs clearance procedures.

• Local distribution networks.

• Final-mile delivery by a local courier or freight provider.

Depending on the shipment, final delivery may be completed by UPS, FedEx, or another qualified local carrier.

The assigned shipping provider depends on the destination, shipment dimensions, transportation arrangements, and local logistics availability.

The availability of a particular carrier is not guaranteed.

Liora Light currently offers standard shipping only.

We do not provide expedited, express, or overnight shipping options.

7. Order Tracking

We aim to provide clear shipping updates throughout the delivery process.

Once your order has been dispatched and applicable tracking information becomes available, we will send a shipping notification to the email address associated with your purchase.

Please note that some international freight shipments do not receive an immediately active final-mile tracking number.

For certain shipments, local tracking information may become available only after the goods arrive in the destination country and enter the local delivery network.

Once activated, tracking details may take up to 48 hours to display updated shipment movements.

If tracking information has not yet been activated, this does not necessarily indicate that the shipment has not entered international transportation.

Customers can contact our support team to request an order status update.

Email: support@liora-light.com

Please include your order number when making an inquiry.

If your order includes multiple lighting fixtures, individual items may be shipped separately according to packaging or transportation requirements.

When applicable, tracking information will be provided for each shipment.

8. Customs Duties and Import Taxes

International shipments may be subject to import duties, VAT, GST, customs taxes, or other government-imposed charges in the destination country.

These charges are separate from Liora Light's free standard shipping service.

Unless import taxes or duties are explicitly included in the checkout total or confirmed in writing, the recipient may be responsible for applicable charges assessed by local customs authorities.

Customs requirements and tax regulations vary depending on the destination country.

We recommend that international customers review applicable import regulations before placing an order.

If you are unsure whether taxes or import duties are included in your order, please contact our customer support team before purchasing.

Customs inspections and clearance procedures may affect the estimated delivery date.

9. Delivery Delays and Public Holidays

We make reasonable efforts to process, manufacture, dispatch, and deliver orders within the timeframes described in this policy.

However, international shipping may occasionally be affected by circumstances outside our direct control, including:

• Manufacturing or material supply delays.

• International transportation scheduling changes.

• Customs inspections or clearance delays.

• Port congestion or logistics disruptions.

• Severe weather conditions.

• Natural disasters.

• Local carrier service interruptions.

• Peak shopping seasons.

• Public holidays.

Major holidays, including the Lunar New Year period in China, may affect manufacturing schedules, order preparation, and international shipping arrangements.

If a known interruption materially affects your order's expected dispatch date, we will make reasonable efforts to notify you of the revised schedule.

If we cannot ship an order within the applicable stated or agreed shipment timeframe, we will notify the customer and provide options to accept a revised dispatch date or cancel the affected order and receive a refund in accordance with applicable laws.

Customers placing orders for renovation, construction, or installation projects are encouraged to consider both the production period and the international shipping period when planning their schedules.

10. Damaged, Lost, or Missing Deliveries

Liora Light takes reasonable care to package lighting fixtures securely for international transportation.

Our packaging methods may include reinforced cartons, protective cushioning, and product-specific protective materials.

Damaged Deliveries

If your order arrives damaged, please photograph:

• The external shipping packaging.

• The shipping label.

• The damaged product.

• Any visibly affected components.

Please contact support@liora-light.com within 7 days of delivery whenever reasonably possible.

Include your order number, a description of the issue, and supporting photographs.

We will review the circumstances and work toward an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Reporting an issue after the recommended 7-day period does not remove any rights provided under applicable law.

Lost or Missing Packages

If your order is missing, significantly delayed, or marked as delivered but cannot be located, please contact our support team.

We will investigate the shipment status with the relevant logistics provider and advise you of the available next steps.

11. Shipping Address and Delivery Restrictions

Customers are responsible for providing accurate delivery information during checkout.

Please ensure that your shipping address includes:

• Full recipient name.

• Street address and building or apartment number, where applicable.

• City and postal code.

• State or province, where applicable.

• Destination country.

• Valid contact information.

If you notice an error in your shipping address after placing an order, please contact our support team as soon as possible.

Address modifications may not be possible once the order has been dispatched.

Large lighting fixtures may require delivery to a physical street address rather than a P.O. box.

Delivery availability for remote locations, islands, military addresses, or special territories depends on carrier coverage and shipment specifications.

The supported countries and available standard delivery services are determined during checkout.

12. Contact Liora Light

If you have questions about order processing, customized lighting production, free standard shipping, tracking information, or estimated delivery times, please contact our customer support team.

Brand: Liora Light

Legal Entity: ZHONGTUO GLOBAL INDUSTRIAL LIMITED

Customer Support Email: support@liora-light.com

WhatsApp: +86 185 7656 5559

Registered Office: Room 18, 2/F, Tuspark, 118 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

Website: https://liora-light.com

Customers with specific installation deadlines or time-sensitive projects are encouraged to contact us before placing an order.

13. Important Shipping Policy Clarification

To ensure transparency, Liora Light distinguishes between the following shipping stages:

Standard Order Processing: 3–10 business days after payment confirmation.

Customized Product Production and Preparation: Up to 30 business days after payment and final customization approval.

Standard International Shipping: Generally 4–6 weeks after dispatch for our primary destinations, or 4–7 weeks after dispatch for other supported destinations.

Standard Shipping Cost: FREE for all orders to supported destinations.

Shipping time begins only after the package has been handed over to the shipping carrier.

Order processing and customized production periods are not included in the quoted shipping transit times.

All delivery estimates are provided for planning purposes and are subject to applicable consumer protection laws and individual product requirements.