You can browse our full collection on the website and add items to your cart. Once you are ready, proceed to checkout and complete your payment. You will receive an order confirmation email within a few minutes. If you encounter any issues, contact us at infolioralight@gmail.com and we will assist you directly.

We begin processing orders quickly to keep lead times short. If you need to modify or cancel, please contact us at infolioralight@gmail.com within 12 hours of placing the order. After that window, production or dispatch may have already begun and changes may not be possible.

Once your order ships, you will receive a tracking number by email. You can use this number on the carrier's website to monitor your shipment in real time. If you have not received tracking information within the stated processing window, please check your spam folder first — then reach out to us and we will look into it immediately.

Yes. We operate a dedicated trade partner program for interior designers, architects, hospitality developers, and retail buyers. Trade accounts receive:

• Preferential pricing across all product lines
• Priority production scheduling
• Dedicated account manager support
• Low minimum order quantities (from 10 units per SKU)

To apply, email infolioralight@gmail.com with a brief description of your business and project type.

For standard catalog products, there is no minimum — you may order a single piece. For custom or OEM orders, the minimum is typically 10 units per style, which is among the lowest in the industry for factory-direct manufacturing. Contact us to confirm MOQ for any specific item or customization request.

We ship to over 40 countries worldwide, including the United States, Canada, the United Kingdom, all EU member states, Australia, the UAE, and many markets across Southeast Asia and the Middle East. If your country is not listed at checkout, please contact us at infolioralight@gmail.com — we are happy to discuss shipping options directly.

Shipping times depend on destination and the shipping method selected:

• Standard (sea/air economy): 15–30 business days
• Expedited (air express): 7–14 business days
• In-stock items: Dispatched within 2–4 business days of order confirmation
• Custom / made-to-order items: Production time of 20–35 days before dispatch

All lead times are estimates. Customs processing may add additional time for international shipments.

We offer free standard shipping on most orders above a qualifying threshold. Expedited shipping is available at an additional cost calculated at checkout based on destination and package dimensions. Freight charges for very large or oversize fixtures will be quoted separately.

This is usually a pre-delivery scan. Please wait one additional business day — packages frequently arrive the day after the "delivered" status appears. If it still cannot be located:

1. Check with neighbors or your building's front desk
2. Contact the carrier directly and request a formal trace on the shipment
3. Email us at infolioralight@gmail.com with your order number and the carrier trace reference

All lost-package claims must be submitted within 7 days of the delivery date to be eligible for resolution.

We are sorry to hear that. Please take clear photos and/or a short video of the damaged item and its packaging, then contact us at infolioralight@gmail.com within 48 hours of delivery with your order number and the evidence. We will review your case promptly and offer one of the following resolutions:

• Free replacement of the damaged component or full fixture
• Partial credit toward your next purchase
• Full refund

Claims submitted after 48 hours may not be eligible for a full replacement, so please check your items upon arrival.

Import duties and customs fees are the responsibility of the recipient and are determined by your country's customs authority. We are unable to predict or control these charges. We recommend checking with your local customs office before ordering if you are concerned about potential import fees. All our shipments include full commercial invoices and certificates of origin to streamline customs clearance.

Yes. Our products are manufactured to meet internationally recognized safety standards. Depending on the destination market, our fixtures carry one or more of the following certifications:

• ETL / UL — North America (USA & Canada)
• CE — European Union and UK
• SAA — Australia and New Zealand
• IEC 60598 — International baseline standard

Full certification documentation is available upon request for each product line.

This varies by product type. Fixtures with integrated LED light sources have the LEDs built in — no separate bulb is required. For fixtures that accept replaceable bulbs, the product page will clearly indicate the required base type (e.g., E26, E12, G9, GU10) and maximum wattage. Bulbs are generally not included unless explicitly stated in the product listing.

Our integrated LED fixtures are engineered for long-term performance, typically rated between 30,000 and 50,000 hours. Under normal household use at 8 hours per day, this translates to approximately 10–17 years of operational life before any meaningful reduction in light output.

In most integrated LED fixtures, the LED modules are sealed components and are not designed for consumer replacement. This is standard across the industry for integrated units. However, given their 30,000–50,000 hour lifespan, replacement is rarely needed within the normal ownership period. If you have a specific concern about a product, contact us before purchasing and we can advise accordingly.

Dimmability varies by product. The product page will indicate whether a fixture is dimmable. For dimmable fixtures, we recommend using a TRIAC LED-compatible dimmer switch. Using an incompatible dimmer may cause flickering or reduce the lifespan of the LED source. If you are unsure, contact us with the product name and your dimmer model for specific guidance.

Our product range covers a wide variety of premium materials, including:

• Hand-blown and mouth-blown glass
• Brushed and electroplated metals (brass, steel, iron, copper)
• Natural rattan and bamboo
• Ceramic and day-fired clay shades
• Alabaster stone
• Engineered resin and acrylic
• Leather cord and textile elements

Each product page lists the specific materials used. For custom orders, we can work with your preferred specifications.

Yes. All Folioralight lighting fixtures come with a 1-year warranty covering manufacturing defects in materials and workmanship. This warranty does not cover damage resulting from improper installation, misuse, or normal wear. If you experience a defect within the warranty period, contact us with your order number and photos of the issue and we will arrange a replacement or refund.

Some of our fixtures are rated for outdoor installation. Outdoor-suitable products are marked with their IP (Ingress Protection) rating on the product page (e.g., IP44 for splashproof, IP65 for weatherproof). Please do not install an indoor fixture in an exposed outdoor environment — this may void any warranty and create a safety hazard. If you are unsure, contact us before purchasing.

We offer a 30-day return policy on items that are in new, uninstalled condition and in their original packaging. To be eligible for a return, items must not show signs of installation, modification, or damage caused by the customer. The following are generally not eligible for return:

• Custom or made-to-order items
• Items that have been installed
• Final sale or clearance items

If you are unsure whether your item qualifies, contact us before initiating a return.

To start a return, email us at infolioralight@gmail.com with your order number and the reason for the return. Do not ship the item back before contacting us — we will provide you with the correct return address and specific instructions. Returns sent without prior authorization may not be processed.

Return shipping costs depend on the reason for the return:

• Our error (wrong item, defective product, shipping damage): We cover all return shipping costs at our expense.
• Customer preference (changed mind, incorrect size ordered): The customer is responsible for return shipping costs.

We will provide the exact return address and carrier instructions once your return is approved.

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. Please allow additional time for the amount to appear on your statement, depending on your bank or card provider (typically 3–5 additional business days).

We sincerely apologize for the error. Please contact us at infolioralight@gmail.com within 48 hours of receiving your order, including your order number and a clear photo of the item you received. We will arrange prompt dispatch of the correct product and provide a prepaid return label for the incorrect item — entirely at our expense.

The most efficient way to exchange is to return the original item for a refund and place a new order for the item you want. This ensures the fastest possible turnaround. Contact us at infolioralight@gmail.com to initiate the return and we will guide you through the process.

Yes — custom orders are a core part of what we do. We offer full customization across:

• Dimensions: Custom heights, widths, and drop lengths
• Finishes: Custom plating, powder coat colors, and patinas
• Materials: Alternative shade materials, cord colors, and hardware
• Cord & chain length: Bespoke hanging lengths for high ceilings
• Electrical: Voltage/frequency specifications for any market

Email your requirements to infolioralight@gmail.com before placing an order so we can confirm feasibility and pricing.

Absolutely. We have an established OEM/ODM program for retailers, designers, and distributors who wish to sell lighting under their own brand. This includes:

• Custom product design developed from your brief or sketch
• Branded packaging and labeling
• Exclusive designs not sold to other clients
• Full certification support for your target market

Contact us to discuss your project scope and we will provide a full OEM proposal.

Timeline depends on the complexity of the customization:

• Minor modifications (size, color, cord length): 15–20 business days
• New design development with samples: 25–40 business days
• Full OEM production run: 30–50 business days after sample approval

We will provide a specific production schedule with milestones once we confirm your order details.

Yes, we strongly encourage sampling before bulk commitment. Samples are available for all standard and custom products. Sample lead time is typically 7–15 business days from order confirmation. Sample costs are charged at a standard rate, which is fully credited against your subsequent bulk order above a qualifying quantity.

We accept the following payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank wire transfer (T/T) — preferred for large or bulk orders
• Trade finance and letter of credit arrangements (for qualified accounts)

Credit card is recommended for consumer orders as it provides the most straightforward chargeback protection.

Yes. Our website is secured with SSL/TLS encryption, and all payment transactions are processed through PCI-compliant payment gateways. We do not store your card details on our servers. For additional peace of mind, credit card purchases are generally eligible for chargeback protection through your card issuer within 180 days of the transaction if a dispute arises.

Sales tax applicability depends on your location and local regulations. Any applicable taxes will be clearly displayed at checkout before you confirm your payment. Prices shown on product pages are exclusive of tax unless otherwise stated. For international orders, local VAT or GST in the destination country is separate and is the buyer's responsibility.

If you believe you have been charged an incorrect amount, please contact us immediately at infolioralight@gmail.com with your order number and the details of the discrepancy. We will investigate and issue any correction within 3–5 business days. We always recommend resolving billing issues directly with us first, as this is the fastest path to resolution.

Folioralight is a premium lighting brand backed by a fully registered manufacturing company headquartered in Henglan, Zhongshan, Guangdong, China — the world's recognized capital of lighting production. We design, manufacture, and export lighting fixtures to clients in over 40 countries, serving interior designers, hospitality developers, retail buyers, and homeowners globally.

Our operations are fully licensed for domestic manufacturing and international import/export trade under applicable Chinese law and international trade regulations.

You can reach our team through any of the following:

• Email: infolioralight@gmail.com
• Phone / WhatsApp: +86 175 0760 1417
• Address: Henglan Town, Zhongshan, Guangdong, China 528478

We aim to respond to all email inquiries within 24–48 business hours. For urgent matters, WhatsApp is typically the fastest channel.

Yes. Products intended for the North American market are manufactured and tested to meet ETL and/or UL standards, which are the primary applicable safety certifications for lighting fixtures in the United States and Canada. Certification documentation is available upon request. Always follow the installation instructions included with each product and consult a licensed electrician if you are unsure about any aspect of installation.

Yes — trade and commercial clients are a significant part of our business. We have successfully completed projects for boutique hotels, residential developers, commercial office fit-outs, hospitality groups, and design studios worldwide. If you represent a business or professional practice, contact us to discuss trade account pricing, custom sourcing, and project-specific support.

We are happy to help with anything not covered above. Simply email us at infolioralight@gmail.com with your question and we will respond within 24–48 business hours. For the fastest response, please include your order number (if applicable) and as much detail as possible about your inquiry.