Lighting Warranty Policy

Liora Light Product Warranty

This Lighting Warranty explains the support available for eligible Liora Light products purchased directly from liora-light.com. It supplements any rights that cannot be excluded under applicable consumer law.

Lighting Warranty Period

Unless a product page states a different period, eligible lighting fixtures include a one-year limited warranty from the delivery date. The warranty applies to the original purchaser and covers verified manufacturing defects in materials or workmanship under normal indoor use.

What is covered

Verified manufacturing defects in the fixture, driver, or supplied electrical components.
Missing or defective parts reported with the order number and supporting photos or video.
A repair, replacement part, replacement product, or refund when required after assessment.

What is not covered

Damage caused by incorrect installation, incompatible dimmers, incorrect voltage, misuse, modification, or failure to follow installation instructions.
Normal wear, finish changes, bulb replacement, or natural variation in stone, wood, glass, ceramic, and other handmade materials.
Damage caused by moisture, weather, power surges, or outdoor use unless the product is expressly rated for that environment.
Labour, removal, reinstallation, or third-party contractor costs unless agreed in writing before the work is performed.

How to make a claim

Email support@liora-light.com with your order number, a description of the issue, and clear photos or video. Do not return a product before receiving written return instructions. We will confirm eligibility and the available remedy after reviewing the evidence.