Privacy Policy

Privacy Policy Our Privacy Policy explains how Liora Light collects, uses, stores, protects, and shares personal information when you browse our website, place an order, contact us, create an account, or otherwise use our services. It also explains your privacy choices and the rights that may be available to you.

Privacy Policy and Your Data Rights

Effective Date: August 5, 2026 Last Updated: August 5, 2026 Business Location: Hong Kong SAR Legal Entity: ZHONGTUO GLOBAL INDUSTRIAL LIMITED Chinese Company Name: 中拓環球實業有限公司 Brand Name: Liora Light 1. About This Privacy Policy Liora Light is operated by ZHONGTUO GLOBAL INDUSTRIAL LIMITED, a private company limited by shares registered in Hong Kong. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit our website, purchase our products, communicate with us, subscribe to marketing communications, or otherwise interact with Liora Light. In this Privacy Policy, “Liora Light,” “we,” “us,” and “our” refer to ZHONGTUO GLOBAL INDUSTRIAL LIMITED and the Liora Light online store. By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request your consent before collecting or using personal information for the relevant purpose. 2. Information We Collect We may collect personal information directly from you, automatically through your use of our website, and from service providers or other third-party sources. The types of personal information we collect depend on how you interact with us. 2.1 Information You Provide Directly When you place an order, create an account, contact us, request support, subscribe to marketing communications, submit a review, or otherwise communicate with us, we may collect: • Your name • Email address • Telephone or WhatsApp number • Billing address • Shipping and delivery address • Account login information • Products ordered or viewed • Order numbers and transaction records • Communications sent to our customer support team • Product reviews, survey responses, or other information you choose to submit • Interior photographs, room measurements, floor plans, reference images, or project information submitted for our design or 3D drawing services 2.2 Order and Payment Information When you place an order, we collect information necessary to process and fulfill the transaction, including your billing details, shipping details, selected products, order value, payment status, and transaction identifiers. Payment information is processed by Shopify Payments, PayPal, Stripe, card networks, banks, or other payment providers available at checkout. We generally do not directly receive or store your complete payment card number. Payment providers process payment details according to their own privacy and security practices. 2.3 Device and Usage Information When you browse our website, we and our service providers may automatically collect certain technical and usage information, including: • Internet Protocol address • Browser type and version • Device type • Operating system • Language and time-zone settings • Referring website or source • Pages and products viewed • Links and buttons clicked • Time spent on pages • Shopping cart activity • Checkout activity • Approximate location derived from your IP address • Cookie identifiers, session identifiers, pixels, and similar tracking information 2.4 Information From Third Parties We may receive information from third parties that help us operate our business, including: • Shopify and connected Shopify applications • Payment processors • Shipping and logistics providers • Fraud prevention and security providers • Analytics providers • Advertising platforms • Email marketing providers • Customer service platforms • Social media platforms when you interact with our pages or advertisements The information received depends on the services enabled on our website and the permissions you provide to those third parties. 3. How We Use Personal Information We may use personal information for the following purposes: • To process, confirm, and fulfill orders • To collect and verify payments • To arrange shipping and delivery • To provide order confirmations and delivery updates • To create and manage customer accounts • To respond to questions, complaints, warranty requests, and customer support inquiries • To process refunds, returns, replacements, or order cancellations • To provide custom lighting recommendations and 3D lighting drawing services • To maintain and improve our website, products, and services • To personalize product recommendations and website content • To remember shopping cart contents and website preferences • To measure website traffic and understand how visitors use our website • To detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions • To comply with legal, tax, accounting, regulatory, and contractual obligations • To establish, exercise, or defend legal claims • To send marketing communications when you have consented or when otherwise permitted by applicable law • To display and measure advertising where permitted by applicable law and your privacy preferences 4. Legal Bases for Processing Where laws such as the EU General Data Protection Regulation or UK General Data Protection Regulation apply, we process personal information under one or more of the following legal bases: Contract Performance We process personal information when necessary to process your order, receive payment, arrange delivery, provide customer support, or perform a contract with you. Legitimate Interests We may process personal information for legitimate business interests, such as operating and improving our website, preventing fraud, protecting our systems, understanding customer preferences, and providing customer support. We consider whether these interests are balanced against your rights and interests. Consent We may rely on your consent for certain marketing activities, optional cookies, targeted advertising, or other processing where consent is required. You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn. Legal Obligations We may process personal information when necessary to comply with tax, accounting, consumer protection, regulatory, law enforcement, or other legal obligations. 5. Shopify and Our Online Store Our online store is hosted and supported by Shopify. Shopify provides the ecommerce infrastructure that allows us to display products, process orders, manage checkouts, operate customer accounts, prevent fraud, and provide other store functions. Shopify may process personal information when you browse our website, create an account, add products to your cart, complete checkout, or otherwise use our store. Shopify’s processing of personal information is also governed by Shopify’s own privacy documentation and applicable service terms. 6. Cookies and Similar Technologies We use cookies, pixels, tags, local storage, analytics scripts, and similar technologies to operate and improve our website. These technologies may include the following categories. 6.1 Strictly Necessary Cookies These cookies are required for essential website functions, including: • Shopping cart operation • Checkout and payment processing • Customer login sessions • Fraud prevention • Security • Privacy preference storage Because these cookies are necessary for the website to function, they generally cannot be disabled through our cookie preference tool. 6.2 Analytics Cookies Analytics cookies help us understand: • How visitors reach our website • Which pages and products are viewed • How visitors navigate the store • Whether website errors occur • How our website and marketing campaigns perform Analytics services may include Shopify analytics, Google Analytics, or other analytics providers enabled on our store. 6.3 Preference Cookies Preference cookies allow our website to remember information such as: • Language • Currency • Country or region • Login status • Recently viewed products • Other display or shopping preferences 6.4 Advertising Cookies Where enabled and permitted, advertising cookies and similar technologies may be used to: • Measure advertising performance • Limit repeated advertisements • Understand whether an advertisement resulted in a visit or purchase • Create audiences • Display advertisements that may be more relevant to your interests Advertising partners may include Google, Meta, and other platforms used by Liora Light. You can manage applicable cookies through our cookie banner, browser settings, and available privacy controls. 7. Marketing Communications We may send promotional emails only when you have subscribed, consented, or when sending is otherwise permitted under applicable law. You may unsubscribe at any time by: • Clicking the “Unsubscribe” link in a marketing email • Contacting us at support@liora-light.com Transactional messages, such as order confirmations, delivery notifications, payment notices, and customer service responses, are not marketing communications and may continue when necessary to complete your order or provide requested services. 8. Behavioral Advertising and Data Sharing We do not sell personal information for monetary consideration. However, depending on the advertising, analytics, and Shopify services enabled on our website, certain disclosures of identifiers or online activity information to advertising partners may be considered “sharing,” “targeted advertising,” or “cross-context behavioral advertising” under certain privacy laws. Where required by applicable law, eligible users may opt out by: • Visiting our Your Privacy Choices page • Adjusting available cookie preferences • Using browser-based privacy signals that we are legally required and technically able to recognize • Contacting us at support@liora-light.com Opting out of targeted advertising does not necessarily mean that you will stop seeing advertisements. You may continue to see advertisements that are not personalized based on your activity. 9. How We Share Personal Information We may share personal information with trusted service providers when reasonably necessary to operate our business and provide services to you. 9.1 Ecommerce Platform We share relevant information with Shopify to host and operate our online store, process orders, provide checkout functions, manage accounts, and support fraud prevention. 9.2 Payment Providers Payment providers receive information necessary to authorize, process, and settle payments, manage payment disputes, and prevent fraudulent transactions. 9.3 Shipping and Logistics Providers We provide shipping carriers, freight forwarders, warehouses, customs agents, and delivery partners with information such as your name, telephone number, shipping address, and order details. 9.4 Analytics and Technology Providers Analytics, hosting, website performance, security, and technology providers may process device information, cookie identifiers, browsing activity, and other information necessary to provide their services. 9.5 Advertising and Marketing Providers Where enabled and permitted, advertising and marketing providers may receive information used to deliver communications, measure campaigns, create audiences, or provide advertising services. 9.6 Professional Advisers We may disclose information to accountants, auditors, insurers, legal advisers, consultants, or other professional advisers when reasonably necessary. 9.7 Legal and Regulatory Disclosures We may disclose personal information when reasonably necessary to: • Comply with applicable laws or lawful government requests • Respond to court orders, subpoenas, or legal processes • Protect our legal rights, property, customers, employees, or other persons • Investigate fraud, abuse, security threats, or suspected illegal activity • Enforce our terms, policies, and agreements 9.8 Business Transfers If our business is involved in a merger, acquisition, restructuring, financing, asset sale, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law. 10. International Transfers ZHONGTUO GLOBAL INDUSTRIAL LIMITED is located in Hong Kong. Our customers, Shopify, payment providers, hosting providers, analytics providers, advertising partners, shipping companies, and other service providers may be located in different countries or regions. As a result, your personal information may be transferred to, stored in, or processed in countries or regions outside your place of residence. Privacy and data protection laws in those locations may differ from the laws in your jurisdiction. Where required by applicable law, we use or rely on appropriate safeguards for international transfers, which may include: • Contractual protections • Standard contractual clauses • Adequacy decisions • Data processing agreements • Technical and organizational security measures • Other transfer mechanisms recognized by applicable law 11. Data Retention We retain personal information only for as long as reasonably necessary to: • Fulfill the purposes described in this Privacy Policy • Complete orders and provide customer support • Maintain accurate business and transaction records • Comply with legal, tax, accounting, customs, and regulatory obligations • Resolve disputes • Prevent fraud and abuse • Enforce our agreements Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements. When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it. Some information may be retained after an account deletion or privacy request when retention is required or permitted by law. 12. Data Security We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from: • Unauthorized access • Loss • Misuse • Alteration • Disclosure • Destruction These safeguards may include encrypted connections, access controls, payment security measures, account authentication, fraud screening, and restrictions on access to personal information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and should use a strong, unique password for your account. 13. Your Privacy Rights Depending on your location and applicable law, you may have some or all of the following rights: Right to Access You may request information about the personal data we hold about you and, where applicable, receive a copy. Right to Correction You may request correction of inaccurate or incomplete personal information. Right to Deletion Where provided by applicable law, you may request deletion of personal information, subject to legal and operational exceptions. Right to Object You may object to certain processing, including processing for direct marketing. Right to Restrict Processing Where applicable, you may ask us to limit how your personal information is processed. Right to Data Portability Where applicable, you may request personal information in a structured, commonly used, and machine-readable format. Right to Withdraw Consent Where processing is based on consent, you may withdraw consent at any time. Right to Opt Out of Targeted Advertising Where applicable, you may opt out of the sale or sharing of personal information or processing for targeted advertising. Right to Non-Discrimination Where provided by law, we will not unlawfully discriminate against you for exercising a privacy right. To submit a privacy request, email: support@liora-light.com We may need to verify your identity before processing a request. We may also request additional information reasonably necessary to locate your records and protect your account. We will respond within the timeframe required by applicable law. Where permitted, we may extend the response period and will notify you if additional time is required. 14. Hong Kong Privacy Rights As a company registered in Hong Kong, we handle personal data in accordance with the Personal Data (Privacy) Ordinance of Hong Kong and its applicable Data Protection Principles. Subject to applicable requirements and exceptions, you may request access to personal data we hold about you and request correction of inaccurate personal data. Requests may be submitted to: support@liora-light.com 15. European Economic Area and United Kingdom If you are located in the European Economic Area or United Kingdom and applicable data protection law applies, you may have rights including: • Access to your personal information • Correction of inaccurate information • Deletion in certain circumstances • Restriction of processing • Objection to processing • Data portability • Withdrawal of consent • The right to complain to an applicable data protection authority You may contact us first so that we can attempt to resolve your concern. Information may be transferred outside the EEA or United Kingdom as described in the International Transfers section of this Privacy Policy. 16. California and Other United States Privacy Rights If you are a resident of California or another United States jurisdiction with an applicable consumer privacy law, and that law applies to our processing, you may have rights including: • The right to know what categories of personal information we collect • The right to request access to specific personal information • The right to correct inaccurate personal information • The right to request deletion, subject to exceptions • The right to opt out of the sale or sharing of personal information • The right to opt out of targeted advertising • The right to limit certain uses of sensitive personal information where applicable • The right not to receive unlawful discriminatory treatment for exercising a privacy right We do not sell personal information for monetary consideration. Certain advertising or analytics disclosures may be considered “sharing” or targeted advertising under applicable United States privacy laws. Eligible users may submit an opt-out request through our Your Privacy Choices page or by emailing support@liora-light.com. 17. Children’s Privacy Our website and products are intended for a general adult audience and are not directed to children. We do not knowingly collect personal information from children below the minimum age established by applicable law without appropriate authorization. If you are a parent or guardian and believe that a child has provided personal information to us without appropriate permission, please contact: support@liora-light.com We will review the request and take appropriate steps where required by law. 18. Third-Party Websites and Services Our website may contain links to third-party websites, payment services, social media platforms, shipping providers, or other services. We do not control the privacy practices of those third parties. This Privacy Policy does not apply to information collected independently by third parties. We recommend reviewing the privacy notices of third-party services before providing personal information. 19. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect: • Changes to our business practices • Changes to the services and applications used by our store • Changes to legal or regulatory requirements • Changes to how personal information is collected or processed When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the page. If changes are material, we may provide additional notice through our website, customer accounts, or email where appropriate. 20. Contact Us About Privacy If you have questions, concerns, complaints, or requests relating to this Privacy Policy or our handling of personal information, please contact us. Legal Entity ZHONGTUO GLOBAL INDUSTRIAL LIMITED 中拓環球實業有限公司 Brand Liora Light Privacy and Customer Support Email support@liora-light.com Phone / WhatsApp +86 175 0760 1417 Registered Office / Mailing Address Room 18, 2/F Tuspark 118 Wai Yip Street Kwun Tong Hong Kong We will review privacy-related inquiries and respond within the timeframe required by applicable law. Related Policies Terms of Service Cookie Policy Shipping Policy Refund and Return Policy Your Privacy Choices Contact Us Privacy Policy — Liora Light Operated by ZHONGTUO GLOBAL INDUSTRIAL LIMITED Effective Date: August 5, 2026 Last Updated: August 5, 2026