This Refund and Return Policy ("Policy") applies to all purchases made directly through Folioralight. By placing an order, you acknowledge that you have read, understood, and agreed to the terms set out below.

We offer a 30-day return window from the date your order is delivered. The remedy available to you depends on the reason for the return — items that arrive damaged, defective, or incorrect are eligible for a full refund or replacement at our cost, while change-of-mind returns are subject to standard return shipping responsibilities described in Section 8.

This Policy does not affect any rights you may have under applicable consumer protection laws in your state or country of residence, including (where applicable) the Magnuson-Moss Warranty Act, the FTC's Mail, Internet, or Telephone Order Merchandise Rule, and similar state-level statutes in the United States.

To qualify for a return, your item must meet all of the following conditions:

Items returned without prior authorization, or those that arrive at our return facility in a condition inconsistent with the above, may be refused or subject to a partial refund reflecting any loss in resale value, in accordance with applicable law.

The following categories of items are not eligible for return except in cases of manufacturing defect or shipping damage:

• Custom or made-to-order fixtures — including any item produced to non-standard dimensions, finishes, or specifications at the customer's request
• Items that have been installed, modified, or altered after delivery
• Final sale, clearance, or promotional items clearly marked as such at the time of purchase
• Replacement parts and accessories sold individually
• Light bulbs and consumables once unsealed

If an item from this list arrives damaged or defective, you remain fully protected under Sections 4 and 12 of this Policy.

If your item arrives damaged in transit, or if you discover a manufacturing defect upon unpacking, please contact us within 48 hours of delivery with the following:

• Your order number
• Clear photographs of the damaged item from multiple angles
• Photographs of the outer packaging, including any visible damage
• A short description of the issue

For damaged or defective items, we cover all return shipping costs and offer the following resolution options at your choice:

• A full replacement of the damaged item or affected component
• A full refund to your original payment method
• A partial refund or store credit, where the issue is minor and you wish to keep the item

If you receive an item that does not match what you ordered, or if a part of your order is missing, please contact us within 48 hours of delivery. Include your order number, a description of the discrepancy, and photographs of what you received.

For incorrect or missing items, we will arrange and pay for:

• Prompt shipment of the correct or missing item
• Return shipping of any incorrect item, via a prepaid label

You will not be charged any additional cost when the error is on our side.

If you simply change your mind, the item does not match your décor, or the size is not what you expected, you may still return the item within 30 days of delivery, provided it meets the eligibility conditions in Section 2.

For change-of-mind returns:

• You are responsible for return shipping costs
• Original outbound shipping charges (if any) are not refunded
• Refunds are issued for the product price upon receipt and inspection of the returned item

We strongly recommend reviewing all product specifications, dimensions, and finish details before purchase. Our customer support team is happy to provide additional photos, samples, or detailed measurements before you order.

Returns are simple. Please follow these steps to ensure your return is processed without delay:

Who pays for return shipping depends on the reason for the return. We have made every effort to keep this fair and transparent:

For change-of-mind returns, we recommend using a tracked shipping service of your choice. We do not deduct percentage-based fees, restocking fees, or service charges from change-of-mind refunds — you receive the full product price back, less only the original outbound shipping (if applicable) and the return shipping you paid to your chosen carrier.

Once your returned item arrives at our facility, we conduct an inspection within 3–5 business days. Following inspection, approved refunds are processed within 5–10 business days and credited to the original payment method used at checkout.

Typical Timing by Payment Method

• Credit and debit cards: 5–10 business days for the refund to post (subject to your bank's processing time, which may add 3–5 additional days)
• PayPal: Typically 1–3 business days
• Bank wire transfer: 5–10 business days

If you have not received your refund within the expected timeframe, please first check with your bank or card issuer, as posting times can vary. If the refund still does not appear, contact us with your order number and we will investigate immediately.

The most efficient way to exchange an item is to return your original purchase for a refund and place a new order for the item you want. This minimizes the time you wait for the new item to ship.

If you would prefer a direct exchange, please contact us. We will do our best to accommodate, though availability and timing may vary depending on stock and the nature of the exchange.

Orders may be cancelled and fully refunded under the following conditions:

• Within 12 hours of placing the order — full refund, no questions asked, provided the order has not yet entered production or dispatch
• After 12 hours but before dispatch — cancellation may still be possible at our discretion. Please contact us as soon as possible
• After dispatch — the order cannot be cancelled, but the item may be returned upon delivery under the standard return process described in Section 7

Custom and made-to-order items move into production quickly. For these items, cancellation is only possible within the first 12 hours, after which production materials may already have been committed.

All Folioralight fixtures are covered by a limited 1-year warranty against manufacturing defects in materials and workmanship, beginning on the date of delivery. This warranty is in addition to, and does not limit, any non-waivable consumer rights you may have under applicable law.

What the Warranty Covers

• Defects in materials
• Defects in manufacturing or workmanship
• Premature failure of integrated LED modules under normal use

What the Warranty Does Not Cover

• Damage from improper installation, including installation by an unlicensed party where local code requires a licensed electrician
• Damage from misuse, accident, or normal wear and tear
• Damage from exposure to conditions outside the product's stated specifications (for example, installing an indoor fixture outdoors)
• Use of replacement bulbs that exceed the wattage rating of the fixture
• Modification or alteration of the product

To make a warranty claim, contact us with your order number, photographs or a short video of the issue, and a brief description. Approved warranty claims are remedied through repair, replacement, or refund at our reasonable discretion.

If you are dissatisfied with the outcome of a return or refund request, please contact us first so we may attempt to resolve the matter directly. The vast majority of concerns can be addressed quickly through open communication.

If a resolution cannot be reached, you retain all rights and remedies available to you under applicable law, including the right to dispute charges with your card issuer or payment provider, and the right to pursue claims through your state or country's consumer protection authority. Nothing in this Policy is intended to waive or limit those rights.

We may update this Policy from time to time to reflect changes in our practices, our product lines, or applicable law. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Material changes will be communicated through our website, and where appropriate, by direct notice to active customers.

Orders placed before a Policy update remain governed by the version of the Policy in effect at the time of purchase.

For all return, refund, warranty, or order-related questions, please contact our customer support team. We aim to respond within 24–48 business hours.

• Email: infolioralight@gmail.com
• Phone & WhatsApp: +86 175 0760 1417
• Office Hours: Monday–Friday, 09:00–18:00 (China Standard Time, UTC+8)
• Address: Henglan Town, Zhongshan, Guangdong, China · 528478

Please include your order number in any return-related correspondence to help us assist you faster.