Informativa sulle spedizioni
/* ═══════════════════════════════════════════════════ COLOR SYSTEM — anchored on #512815 ═══════════════════════════════════════════════════ */ :root { --brand: #512815; --brand-soft: #6B3A23; --brand-deep: #2E160B; --gold: #B8924A; --gold-soft: #D4A857; --cream: #FBF7F0; --cream-warm: #F5EAD0; --cream-line: #E6D9C0; --ink: #2C1F14; --ink-muted: #6B5A45; --ink-faint: #9A8B73; --white: #FFFFFF; --alert-bg: #FAF1E2; --alert-border: #E8C97A; --radius-sm: 4px; --radius-md: 8px; --radius-lg: 14px; --shadow-sm: 0 1px 2px rgba(81,40,21,.06); --shadow-md: 0 6px 24px rgba(81,40,21,.08); --shadow-lg: 0 14px 48px rgba(81,40,21,.12); --font-serif: 'Cormorant Garamond','Playfair Display',Georgia,serif; --font-sans: 'DM Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif; } *,*::before,*::after { box-sizing:border-box; margin:0; padding:0; } html { scroll-behavior:smooth; } body { font-family: var(--font-sans); color: var(--ink); background: var(--cream); line-height: 1.75; font-size: 15px; -webkit-font-smoothing: antialiased; } /* ── SCROLL PROGRESS ── */ .progress-bar { position:fixed; top:0; left:0; height:3px; z-index:300; width:0%; background:linear-gradient(90deg, var(--brand), var(--gold)); transition:width .1s linear; } /* ═══════════════════════════════════════════════════ HERO — light version ═══════════════════════════════════════════════════ */ .hero { background: var(--cream-warm); border-bottom: 1px solid var(--cream-line); padding: 80px 24px 96px; text-align: center; position: relative; overflow: hidden; } .hero::before { content:''; position:absolute; top:-100px; left:50%; transform:translateX(-50%); width:520px; height:520px; background:radial-gradient(circle, rgba(184,146,74,.13) 0%, transparent 60%); pointer-events:none; } .hero::after { content:''; position:absolute; inset:0; background-image:radial-gradient(circle, rgba(81,40,21,.05) 1px, transparent 1px); background-size:26px 26px; pointer-events:none; } .hero-inner { max-width:760px; margin:0 auto; position:relative; z-index:1; } .hero-eyebrow { display:inline-flex; align-items:center; gap:.5rem; background:var(--white); border:1px solid rgba(184,146,74,.35); color:var(--brand-soft); font-size:.68rem; font-weight:700; letter-spacing:.18em; text-transform:uppercase; padding:.35rem 1rem; border-radius:100px; margin-bottom:1.6rem; box-shadow:var(--shadow-sm); } .hero-eyebrow::before { content:'📦'; font-size:.8rem; } .hero-title { font-family:var(--font-serif); font-size:clamp(2.2rem, 5vw, 3.6rem); font-weight:500; line-height:1.12; margin-bottom:1.2rem; color:var(--brand-deep); letter-spacing:-.3px; } .hero-title em { font-style:italic; color:var(--gold); font-weight:400; } .hero-subtitle { font-size:1.05rem; line-height:1.75; color:var(--ink-muted); max-width:560px; margin:0 auto; font-weight:300; } .hero-meta { margin-top:2rem; display:inline-flex; align-items:center; gap:.6rem; padding:.5rem 1.2rem; background:var(--white); border:1px solid var(--cream-line); border-radius:30px; font-size:.72rem; letter-spacing:.06em; color:var(--ink-muted); box-shadow:var(--shadow-sm); } .hero-meta::before { content:'🕐'; font-size:.85rem; } /* ═══════════════════════════════════════════════════ SUMMARY STRIP (floats up from hero) ═══════════════════════════════════════════════════ */ .summary-strip { margin-top:-52px; position:relative; z-index:2; padding:0 24px; } .summary-card { max-width:1080px; margin:0 auto; background:var(--white); border-radius:var(--radius-lg); padding:32px 28px; box-shadow:var(--shadow-lg); border:1px solid var(--cream-line); display:grid; grid-template-columns:repeat(auto-fit, minmax(160px, 1fr)); gap:8px; } .summary-item { text-align:center; padding:12px 8px; border-radius:var(--radius-md); } .summary-icon { width:44px; height:44px; margin:0 auto 10px; border-radius:50%; background:var(--cream-warm); display:flex; align-items:center; justify-content:center; font-size:1.3rem; } .summary-stat { font-family:var(--font-serif); font-size:1.35rem; font-weight:500; color:var(--brand-deep); margin-bottom:3px; line-height:1.2; } .summary-label { font-size:.68rem; letter-spacing:.12em; color:var(--gold); text-transform:uppercase; font-weight:600; } /* ═══════════════════════════════════════════════════ TABLE OF CONTENTS ═══════════════════════════════════════════════════ */ .toc-section { padding:72px 24px; background:var(--cream-warm); background-image: radial-gradient(circle at 0% 0%, rgba(184,146,74,.06) 0%, transparent 40%), radial-gradient(circle at 100% 100%, rgba(81,40,21,.05) 0%, transparent 40%); } .container { max-width:1080px; margin:0 auto; } .container-narrow { max-width:880px; margin:0 auto; padding:0 24px; } .toc-header { text-align:center; margin-bottom:36px; } .eyebrow { font-size:.68rem; letter-spacing:.22em; color:var(--gold); margin-bottom:10px; font-weight:700; text-transform:uppercase; display:block; } .toc-title { font-family:var(--font-serif); font-size:clamp(1.7rem, 3vw, 2.4rem); font-weight:500; color:var(--brand-deep); } .toc-grid { display:grid; grid-template-columns:repeat(auto-fit, minmax(280px, 1fr)); gap:12px; } .toc-item { background:var(--white); border:1px solid var(--cream-line); border-radius:var(--radius-md); padding:16px 18px; display:flex; align-items:center; gap:14px; text-decoration:none; color:var(--ink); transition:all .25s ease; } .toc-item:hover { border-color:var(--gold); transform:translateX(4px); box-shadow:var(--shadow-sm); } .toc-num { width:30px; height:30px; flex-shrink:0; border-radius:50%; background:var(--brand); color:var(--gold-soft); font-family:var(--font-serif); font-size:.9rem; font-weight:500; display:flex; align-items:center; justify-content:center; } .toc-text { font-size:.88rem; font-weight:600; color:var(--brand-deep); line-height:1.35; } .toc-arrow { margin-left:auto; font-size:1rem; color:var(--gold); flex-shrink:0; } /* ═══════════════════════════════════════════════════ CLAUSE SECTIONS ═══════════════════════════════════════════════════ */ .clause { padding:80px 0; border-bottom:1px solid var(--cream-line); } .clause:nth-child(odd) { background:var(--cream); } .clause:nth-child(even) { background:var(--white); } .clause-head { display:flex; align-items:flex-start; gap:20px; margin-bottom:32px; padding-bottom:24px; border-bottom:1px solid var(--cream-line); } .clause-icon { width:54px; height:54px; flex-shrink:0; border-radius:12px; background:var(--brand); display:flex; align-items:center; justify-content:center; font-size:1.5rem; box-shadow:var(--shadow-sm); } .clause-num { font-size:.68rem; letter-spacing:.22em; color:var(--gold); font-weight:700; text-transform:uppercase; margin-bottom:5px; } .clause-title { font-family:var(--font-serif); font-size:clamp(1.5rem, 3vw, 2.2rem); font-weight:500; color:var(--brand-deep); line-height:1.2; } .clause-body { font-size:.93rem; line-height:1.85; color:var(--ink); } .clause-body p { margin-bottom:16px; } .clause-body p:last-child { margin-bottom:0; } .clause-body strong { color:var(--brand-deep); font-weight:600; } /* Sub-head */ .sub-head { display:flex; align-items:center; gap:10px; margin:28px 0 14px; font-family:var(--font-sans); font-size:.95rem; font-weight:700; color:var(--brand-deep); } .sub-head::before { content:''; width:16px; height:1px; background:var(--gold); flex-shrink:0; } /* Icon list */ .icon-list { list-style:none; margin:14px 0; } .icon-list li { display:flex; align-items:flex-start; gap:12px; padding:10px 0; border-bottom:1px dashed var(--cream-line); font-size:.88rem; } .icon-list li:last-child { border-bottom:none; } .li-icon { font-size:1rem; flex-shrink:0; margin-top:.1rem; color:var(--gold); } .icon-list li strong { display:block; color:var(--brand-deep); margin-bottom:2px; font-weight:600; font-size:.87rem; } .icon-list li .list-text { color:var(--ink-muted); font-size:.86rem; line-height:1.7; } /* Callout box */ .callout { margin:22px 0; padding:18px 22px; background:var(--alert-bg); border:1px solid var(--alert-border); border-left:4px solid var(--gold); border-radius:var(--radius-md); display:flex; gap:14px; align-items:flex-start; } .callout-icon { font-size:1.2rem; flex-shrink:0; margin-top:.1rem; } .callout-text { font-size:.87rem; color:var(--brand-deep); line-height:1.7; } .callout-text strong { color:var(--brand); } /* Rate grid */ .rate-grid { display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:14px; margin:20px 0; } .rate-card { background:var(--cream); border:1px solid var(--cream-line); border-radius:var(--radius-md); padding:20px 18px; transition:all .25s ease; } .rate-card:hover { border-color:var(--gold); transform:translateY(-2px); box-shadow:var(--shadow-sm); } .rate-tier { font-size:.66rem; letter-spacing:.18em; color:var(--gold); margin-bottom:6px; font-weight:700; text-transform:uppercase; } .rate-name { font-family:var(--font-serif); font-size:1.25rem; font-weight:500; color:var(--brand-deep); margin-bottom:5px; } .rate-time { font-size:.8rem; color:var(--ink-muted); margin-bottom:12px; line-height:1.55; } .rate-price { padding-top:10px; border-top:1px dashed var(--cream-line); font-family:var(--font-serif); font-size:1.35rem; color:var(--brand); font-weight:500; } .rate-price small { font-family:var(--font-sans); font-size:.75rem; color:var(--ink-faint); font-weight:400; margin-left:3px; } /* Restriction grid */ .restrict-grid { display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:12px; margin:16px 0; } .restrict-item { padding:16px 18px; background:var(--cream); border:1px solid var(--cream-line); border-radius:var(--radius-md); display:flex; gap:10px; align-items:flex-start; font-size:.83rem; } .ri-icon { font-size:1rem; flex-shrink:0; margin-top:.1rem; } .restrict-item strong { display:block; font-size:.82rem; color:var(--brand-deep); margin-bottom:3px; font-weight:700; } .restrict-item span { color:var(--ink-muted); line-height:1.6; font-size:.82rem; } /* ═══════════════════════════════════════════════════ HELP FOOTER ═══════════════════════════════════════════════════ */ .help-footer { background:var(--brand); color:var(--cream); padding:80px 24px; text-align:center; position:relative; overflow:hidden; } .help-footer::before { content:''; position:absolute; top:50%; left:50%; transform:translate(-50%,-50%); width:600px; height:600px; background:radial-gradient(circle, rgba(212,168,87,.1) 0%, transparent 60%); pointer-events:none; } .help-inner { max-width:640px; margin:0 auto; position:relative; z-index:1; } .help-footer h2 { font-family:var(--font-serif); font-size:clamp(1.7rem, 3.5vw, 2.4rem); font-weight:500; margin-bottom:14px; line-height:1.2; } .help-footer p { color:rgba(251,247,240,.78); margin-bottom:28px; font-size:.93rem; line-height:1.75; } .help-buttons { display:flex; gap:12px; justify-content:center; flex-wrap:wrap; } .btn { display:inline-flex; align-items:center; gap:8px; padding:13px 28px; text-decoration:none; font-size:.72rem; letter-spacing:.14em; font-weight:700; border-radius:30px; transition:all .25s ease; text-transform:uppercase; } .btn-primary { background:var(--gold); color:var(--brand-deep); } .btn-primary:hover { background:var(--gold-soft); transform:translateY(-2px); box-shadow:0 8px 24px rgba(212,168,87,.3); } .btn-ghost { background:transparent; color:var(--cream); border:1px solid rgba(251,247,240,.3); } .btn-ghost:hover { background:rgba(251,247,240,.08); border-color:var(--gold-soft); color:var(--gold-soft); } /* ═══════════════════════════════════════════════════ FINE PRINT ═══════════════════════════════════════════════════ */ .fine-print { background:var(--brand-deep); color:rgba(251,247,240,.55); padding:32px 24px; text-align:center; font-size:.75rem; line-height:1.85; } .fine-print strong { color:var(--gold-soft); font-weight:500; } .fine-print a { color:var(--gold-soft); text-decoration:none; } .fine-print a:hover { text-decoration:underline; } /* ── RESPONSIVE ── */ @media(max-width:768px){ .hero { padding:56px 18px 80px; } .summary-strip { margin-top:-36px; padding:0 16px; } .summary-card { padding:20px 12px; } .clause { padding:56px 0; } .clause-head { flex-direction:column; gap:12px; } .toc-section { padding:52px 18px; } .toc-grid { grid-template-columns:1fr; } } a:focus-visible { outline:2px solid var(--gold); outline-offset:3px; border-radius:var(--radius-sm); }
Shipping Policy
Worldwide delivery,
handled with care
From our warehouse to your doorstep — wherever in the world you call home. Everything you need to know about how, when, and how much.
1 – 3 days
Processing
5 – 14 days
Delivery
200+
Countries
Free over $200
U.S. Domestic
Insured
Every Order
Quick Navigation
What's in this policy
Section 01
Order processing & delivery times
Once your order is placed, our team gets to work right away. The total time before your fixture arrives is the sum of two stages: processing (preparing your order in our warehouse) and transit (the carrier delivering it to you).
Processing time
- In-stock items1 – 3 business days. Most orders ship within 48 hours of confirmation.
- Made-to-order & custom finishes2 – 4 weeks. Estimated lead time is shown on each product page before purchase.
- Pre-ordersShip on the date listed at checkout. We send an email when your item enters production.
Estimated delivery time after dispatch
- United StatesStandard 3 – 7 business days · Expedited 2 – 3 business days · Overnight 1 business day
- Canada & Mexico5 – 10 business days for most provinces and states
- Europe & United Kingdom7 – 12 business days
- Asia, Australia & New Zealand8 – 14 business days
- Rest of world10 – 20 business days, depending on customs clearance times
Our 30-day shipment commitment. In compliance with the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we will ship your order within the time stated at checkout, or within 30 days of order placement if no time was specified. If we cannot meet this, we will notify you and provide the option to consent to a delay or receive a full refund.
Business days exclude weekends and U.S. federal holidays. Tracking information is sent to your email the moment a shipping label is generated; please allow up to 24 hours for the carrier's tracking page to show movement.
Section 02
Shipping rates & free shipping thresholds
Final shipping costs are calculated at checkout based on your delivery address, package weight and dimensions, and the service level you select. The estimates below apply to most standard orders.
United States rates
Standard
Ground
3 – 7 business days · most ZIP codes
$9.95flat
Faster
Expedited
2 – 3 business days
$24.95flat
Fastest
Overnight
1 business day · order before 12 PM ET
From $44.95
International rates
- Calculated live at checkoutInternational shipping is quoted in real time based on weight, dimensions, and destination. You will see the exact amount before submitting payment.
- Tracked & insuredAll international shipments include full tracking and transit insurance up to the declared order value.
Free shipping thresholds
- Continental United StatesFree standard shipping on orders over $200 (subtotal after discounts, before tax)
- CanadaFree standard shipping on orders over $350 USD
- International (selected countries)Free shipping promotions are announced seasonally — subscribe to our newsletter to be notified first.
Note: Free shipping does not apply to oversized fixtures, white-glove delivery upgrades, P.O. Box addresses, U.S. territories, or shipments to Alaska and Hawaii. Any applicable surcharges will be displayed at checkout before payment.
Section 03
Oversized fixtures & white-glove delivery
Statement chandeliers, large pendants, and certain floor fixtures require specialized handling. These items ship via freight carriers with extra care from our warehouse to your home.
When white-glove delivery applies
- Items over 60 lbs (27 kg)Or any single dimension exceeding 60 inches (152 cm)
- Crystal & high-value chandeliersMarked with a White-Glove Recommended badge on the individual product page
- Made-to-order & commission piecesAlways ship with white-glove service included at no additional charge
What's included
- Scheduled delivery appointmentThe carrier contacts you to arrange a convenient 4-hour delivery window
- Two-person delivery teamTwo trained handlers carry the item into your room of choice (ground floor or one flight of stairs)
- Unboxing & debris removalPackaging is removed, the item inspected with you, and all materials taken away from your home
- Light assemblyModules clipped or joined where applicable — full electrical installation requires a licensed electrician
Important notes
- Electrical installation not includedWhite-glove service does not include hardwiring, mounting, or any electrical work. We recommend hiring a licensed local electrician.
- Inspect on arrivalPlease inspect your fixture in the presence of the delivery team and note any visible damage on the proof-of-delivery slip before they leave.
- Access requirementsPlease ensure clear access. Narrow stairwells, low ceilings, or restricted building entries may require an alternative delivery arrangement or incur an additional fee.
Section 04
International duties, taxes & customs
When you order from outside the United States, your shipment crosses an international border and may be subject to import duties, customs fees, and value-added taxes (VAT/GST) imposed by your country's customs authority. These charges are entirely separate from our shipping fees.
Who pays what
- Shipping feesPaid by you at our checkout — this covers carrier transit and shipment insurance only.
- Import duties & taxesGenerally paid by you, the recipient, to your local customs authority or the carrier upon delivery — unless DDP (Delivered Duty Paid) is offered and selected at checkout.
- VAT / GSTCalculated by your country at delivery. Typical rates: EU 17–27% · UK 20% · Australia 10% · Canada 5–15% depending on province.
Important — please read before ordering internationally. Import duties and taxes are determined solely by your local customs authority and are not collected by us. We cannot predict the exact amount in advance. We are legally required to declare the accurate value on all customs forms — we cannot mark packages as gifts or under-declare value. If you refuse delivery to avoid customs fees, the package is considered abandoned and is not eligible for a refund.
Customs clearance delays
Customs processing can occasionally add 1 – 14 additional days to the delivery estimate, especially during peak holiday seasons or in countries with stricter import inspection procedures. We track every international parcel and will proactively contact you if a clearance issue arises.
Restricted & prohibited destinations
We are unable to ship to countries currently subject to U.S. trade sanctions or export restrictions, including (but not limited to): Cuba, Iran, North Korea, Syria, the Crimea region of Ukraine, and any other territory designated by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). If your country is restricted, your order will be canceled and refunded in full.
Section 05
Damaged, lost, or missing packages
Every order ships fully insured. Lighting fixtures travel a long way, and despite our careful packaging, issues occasionally occur. Here is exactly how we handle each scenario.
If your package arrives damaged
- Inspect immediately upon deliveryOpen and inspect every fixture within 48 hours, even if you don't plan to install it right away.
- Photograph everythingTake clear photos of the outer box, inner packaging, and the damaged item itself — from multiple angles.
- Email us within 7 days of deliverySend your order number, photos, and a brief description to our support team. We file the carrier insurance claim on your behalf — you do not have to do anything further.
- Replacement or full refundOnce the claim is verified, we ship a free replacement or issue a complete refund — your choice. Most cases are resolved within 5 business days.
If your package is marked "Delivered" but missing
- Wait 48 hours firstCarriers sometimes mark a package "delivered" up to 24 hours early. Please also check with neighbors, building staff, or any alternate entry points at your address.
- Then contact usIf still missing after 48 hours, email us with your order number. We open a carrier trace immediately.
- ResolutionCarrier traces typically conclude within 7 – 10 business days. If the package cannot be located, we ship a free replacement or issue a full refund — no further questions asked.
If your package is lost in transit
If tracking shows no movement for 10 consecutive business days (domestic) or 21 days (international), please contact us. We work directly with the carrier to locate your shipment, and if not recovered, we send a replacement or issue a full refund.
Time limits matter. Damage claims must be reported within 7 days of delivery. Lost-package claims must be filed within 30 days of the original ship date. Beyond these windows, carrier insurance no longer applies and we may be unable to assist.
Section 06
Address restrictions & special destinations
Most addresses ship without issue, but a handful of destinations have specific rules due to carrier limitations or product size. Please review the following before placing your order.
P.O. Boxes
Small items only P.O. Boxes can accept items under 10 lbs and under 18 inches in any dimension.
No oversized fixtures Chandeliers, large pendants, and freight items require a full physical street address.
Standard service only Expedited and overnight shipping options are not available to P.O. Boxes.
APO, FPO & DPO military addresses
We are proud to serve U.S. service members and their families stationed overseas. APO, FPO, and DPO addresses ship via USPS Priority Mail subject to the following:
- Size & weight limitsItems must be under 70 lbs and within 130 inches combined length + girth per USPS military mail regulations.
- Delivery time 7 – 21 daysTimelines depend on the service member's deployment location and operational conditions.
- Limited tracking visibilityOnce handed off to the military mail system, carrier tracking updates are no longer available.
U.S. territories & remote states
Alaska & Hawaii A surcharge applies. Standard delivery 7 – 12 business days. Shown at checkout.
Puerto Rico, Guam & USVI Rates quoted live at checkout. May require additional transit time.
Remote & rural ZIP codes Some locations may add 2 – 4 business days for final last-mile delivery.
Address accuracy — your responsibility
You are responsible for entering a complete and accurate shipping address at checkout. If a package is returned to us because of an incorrect address, refused delivery, or being unclaimed at a pickup location, we will re-ship at your cost, or refund the order minus the original shipping fee and any return-to-sender charges levied by the carrier.
Need to change your address? Please email us within 1 hour of placing your order. Once an order enters the fulfillment process we may not be able to make changes, but we will always do our best to accommodate your request.
Have a question this didn't cover?
Our customer care team handles every shipping question personally — usually within one business day. We're real people, and we're here to help.
This shipping policy is provided for informational purposes and may be updated at any time without prior notice. Shipping times and rates are estimates and not guaranteed delivery commitments unless otherwise expressly stated. By placing an order, you agree to the terms set forth in this policy together with our Terms of Service, Privacy Policy, and Returns & Refunds Policy.
© 2025 Your Brand Name · Shipping Policy last reviewed January 2025